Shipping policy

Shipping costs

Free shipping: We offer free shipping on all orders.

Shipping range

Delivery area: We currently ship within the United States.
Future expansion: We are considering expanding our delivery areas in the future.

Order processing time

Processing time: Orders are processed within 3 – 4 days (Monday to Friday).
Shipping time: Orders take approximately 6 – 9 days (Monday to Friday) to arrive at the destination from the moment your order has been processed.
Cut-off time: Orders placed before 05:00 PM (EST) will be processed the same day; those placed after will be processed the next working day.

Delivery time

Total delivery time: We require approximately 9 – 13 days (Monday to Friday) for your order to arrive from the point of placing your order.

Shipping process

Tracking information: After your order is shipped, you will receive an email with tracking details.

Lost or damaged items

Damaged orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost orders: If your order is lost, please reach out to us immediately for assistance so we can investigate the issue with the carrier.

Contact information

Business name: Ceronz LLC
EIN: 84-7391526
Address: 600 14th St NW, Washington, DC 20005, United States
Warehouse Address: Torenallee 101, 5617 BR Eindhoven, Netherlands
Email: info@ceronz.com

Opening hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday and Sunday: 10:00 AM – 4:00 PM (EST)
Average response time: within 24 hours on business days